Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 20/08/2026

Welcome to Stuff Basket.

We aim to deliver your orders safely, quickly, and reliably across India. Please read the following Shipping & Delivery Policy before placing your order.

1. Where We Deliver

Stuff Basket currently delivers to serviceable locations across India.

Delivery availability may depend on the PIN code, courier serviceability, product category, and other logistical factors.

If a particular PIN code is not serviceable, we will notify you during checkout or after receiving the order.

2. Order Processing

Orders are normally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during special sale periods may take additional time to process.

Once your order has been shipped, you will receive shipping/tracking information through the contact details provided during checkout.

3. Estimated Delivery Time

Standard delivery usually takes approximately 3–7 business days after dispatch, depending on your location and courier serviceability.

Remote locations, difficult-to-service areas, public holidays, severe weather, natural events, courier delays, or other circumstances beyond our control may require additional time.

The delivery timeline shown at checkout or communicated for a particular product will take priority where applicable.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Stuff Basket may offer free shipping, promotional shipping, or other delivery offers.

5. Tracking Your Order

Once your order is dispatched, we may provide a tracking link or tracking number.

You can use the tracking information to check the latest delivery status.

Please allow some time for the courier tracking information to update after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Active phone number

Stuff Basket will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts caused by the customer, additional shipping charges may apply for re-delivery.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts.

Customers should remain available at the provided delivery address or coordinate directly with the courier where necessary.

Refusal to accept an order may be treated as a failed delivery.

For Cash on Delivery orders, repeated refusal or non-acceptance of orders may affect the availability of COD for future purchases.

8. Delayed Delivery

While we aim to meet the estimated delivery timelines, delivery dates are estimates and are not guaranteed in circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer support team.

Where applicable under law or our stated delivery commitment, customers may be entitled to cancellation or refund.

9. Damaged Package at Delivery

If your package appears visibly damaged, opened, tampered with, or materially compromised at the time of delivery, please:

  1. Photograph/video the package before opening it.

  2. Record the condition of the package.

  3. Contact Stuff Basket customer support as soon as possible.

  4. Keep the original packaging and product safely.

Failure to report damage promptly may make it more difficult for us to investigate a courier claim.

10. Partial or Missing Items

If your order contains missing, incorrect, or incomplete items, contact us as soon as possible after delivery.

Please provide your order number and clear photographs/videos of the package and products received.

We will investigate the issue and, where the claim is accepted, arrange an appropriate resolution.

11. Delivery Partners

Stuff Basket may use third-party courier and logistics partners for delivery.

Delivery updates may therefore be provided through the courier partner's tracking system.

12. Contact

For shipping-related questions, contact us at:

Email: stuffbasket.official@gmail.com

Stuff Basket reserves the right to update this Shipping & Delivery Policy from time to time.