RETURN, REFUND & CANCELLATION POLICY

At Stuff Basket, all purchases are considered final. We do not offer returns, exchanges, or refunds for change-of-mind purchases or personal preferences.

Please read this policy carefully before placing an order.

1. No Returns or Refunds for Change of Mind

We do not accept returns, exchanges, or refund requests for reasons including, but not limited to:

• You changed your mind after placing the order.

• You no longer want or need the product.

• You do not like the product, colour, design, style, fit, or appearance.

• The product does not meet your personal expectations or preferences.

• You ordered the wrong size, colour, variant, or product yourself.

• You found the product at a different price elsewhere.

• You placed an order by mistake.

Please place your order only after carefully reviewing the product description, images, size, specifications, and other details.

2. Damaged Products — The 24-Hour Reporting Requirement

The standard exception to our no-return policy is a product that arrives physically damaged during transit.

If your order arrives damaged, you must notify us by email within 24 hours of delivery.

Email: stuffbasket.official@gmail.com

Your email must include:

• Your order number.

• Clear photographs of the damaged product.

• Photographs of the outer shipping package and packaging label.

• A short description of the damage.

• An unboxing video, if available or requested for verification.

Please retain the product and its original packaging until our team provides further instructions.

Claims will be reviewed based on the information and evidence provided. Reporting visible damage after 24 hours may make verification difficult and may result in rejection where permitted by applicable law.

3. Refund Eligibility

A refund will be considered for a verified damaged product reported in accordance with this policy.

We do not provide voluntary refunds for ordinary returns, personal preferences, or change-of-mind requests.

However, nothing in this policy excludes a return, refund, or other remedy that must be provided under applicable law, including where a product is defective, deficient, spurious, materially different from the description or order, or delivered late in circumstances covered by law.

4. Conditions for Damaged Product Claims

To help us verify a damage claim:

• The damage must be genuine and supported by appropriate evidence.

• The order details must match our records.

• The product and packaging must be retained for inspection, if required.

• The customer must cooperate with reasonable verification requests.

Damage caused by misuse, accidents after delivery, negligence, or unauthorised modification will not qualify as transit damage.

Submitting a claim does not automatically guarantee approval. Each claim will be assessed on its merits and in accordance with applicable law.

5. Refund Processing

If a refund is approved, it will be processed through the original payment method wherever possible. For Cash on Delivery orders, we may request suitable bank account or UPI details.

The time required for the refund to appear in your account may depend on the payment provider or financial institution. Refunds will be processed within applicable legal timelines.

For approved claims, our team will communicate the applicable refund or return instructions.

6. Exchanges and Replacements

We do not offer exchanges or replacements for change-of-mind purchases, personal preferences, or incorrect selections made by the customer.

For verified damaged products and other circumstances requiring a remedy under applicable law, the appropriate resolution will be communicated by our team.

7. Contact Us

For damaged product claims or questions regarding this policy, please contact:

Email: stuffbasket.official@gmail.com

Please mention your order number in the subject line of your email.

By placing an order on Stuff Basket, you acknowledge that you have read and understood this Return, Refund & Cancellation Policy.

This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.